South Wales-based helpline provider Connect Assist has acquired a cloud-based technology business which serves local authorities across the UK.
Reading-headquartered Connection Point Technology was established in 2005 and works with clients including Slough Borough Council, Bute Council, City of Edinburgh Council and Leeds City Council.
The acquisition is the first in Connect Assist’s history and will combine the technology resources and public sector clients of both businesses.
The company based in Nantgarw, provides helplines and customer relationship management (CRM) technology to charity and public sector organisations across the UK.
Following the deal, all existing employees at Connection Point Technology will join Connect Assist’s wider workforce.
Ron Moody, chief executive at Connect Assist, said: “This is great news for the customers of both businesses and importantly will allow us to develop new services and new markets. The staff of Connection Point Technology will join Connect Assist and we expect to create further jobs within our local community as a result of this acquisition.”
Tim Burnett, director and founder of Connection Point Technology, added: “We are proud to be joining Connect Assist, the premier Oracle Service Cloud implementation organisation in the UK. The scale and capability of this combined team will benefit our customers and employees and will allow us to provide greater value to the local government market in the UK.
“Connect Assist’s experience from its own contact centre operations and many implementations in government and commercial sectors is directly relevant to our existing customers and the broader market.”